Service Insight: POC to production system deployment

"As Service Insight scaled past our first year of commercial operation and set our sights on serving larger pharmaceutical customers, we needed AI-driven asset utilization insights built into our platform — the kind of visibility our customers increasingly expect when making decisions about their lab equipment fleets. Tech 42 partnered with us to take this capability from proof of concept to a fully production-ready system: an AI-powered asset health scoring engine built on Amazon Bedrock, automated daily and weekly through Lambda-driven workflows, and backed by a CI/CD pipeline that lets our engineering team deploy updates confidently and repeatably as our customer base grows toward 150+ accounts.

This work has put us in a differentiated and compelling position when proposing our solution to new, larger potential customers. Better visibility into existing asset utilization helps our customers make more informed capital expenditure and service-contract decisions — a priority that's top of mind across the pharmaceutical industry right now, and one where Service Insight is now a leading provider in surfacing this information.

Working with Tech 42 has been a great experience from start to finish. The team's expertise and responsiveness made the collaboration seamless, and we've consistently had strong outcomes across every engagement together."