“Partnering with Tech 42 has been a fantastic experience. We needed an AI-powered chatbot to support both patients and caregivers on our Wave Health platform for a critical deployment — and we needed it built quickly, to the highest standards of safety and compliance.

Tech 42 deployed a fully production-ready AI agent on AWS, leveraging Amazon Bedrock for HIPAA-eligible LLM access and Bedrock Knowledge Bases with an OpenSearch vector database for RAG-powered document retrieval. The solution was built with distinct patient and caregiver personas, strict guardrails to ensure responses are grounded exclusively in our approved content library, prompt injection defenses, full audit trail capabilities, and observability through Langfuse and CloudWatch. All of this was delivered via Tech 42's Agentcore platform, with Terraform-based infrastructure, comprehensive documentation, and a full knowledge transfer session.

The business impact was immediate and significant. By partnering with Tech 42, we avoided the cost and time of building this capability in-house — a process that would have required significant research investment . The solution was delivered in a fraction of the time it would have taken us, representing a meaningful cost reduction. Just as importantly, this project directly enabled us to meet the contractual requirements of our client deployment, allowing us to deliver on what we promised.

The team was communicative, responsive, and a pleasure to work with throughout. Slack made it easy to stay in close contact and address any questions quickly. We hope to continue this partnership in the future and would highly recommend Tech 42 to any team looking to accelerate their AI initiatives”